FAQs

Although Moshi is specifically designed for kids, any age group can enjoy it, whether they’re babies, toddlers, infants, children, teenagers, or even adults!

It is generally recommended not to use mobile devices with screens before sleeping. Using Moshi’s audio-only content allows children to drift off to sleep without watching the screen You can even switch off the device and put it out of the way, and Moshi will still be able to play.

The stories and meditations in the app have been written and designed to be read in a very specific way. This includes calming narration, sleepy audio effects, and soothing background music/sounds that relax kids into a wonderfully restful state.

We try to publish content, as often as possible, but there is no set timeframe right now. 

Select Bedtime Reminders from the settings section. You can then set your preferred time and enable the toggle to include Friday and Saturday or, if you prefer, you can disable it. For this feature to work, you must have notifications enabled.

Moshi Play offers a safe, ad-free space where kids can learn, relax, and explore through play. Our team has carefully crafted interactive activities with gentle music to create a calm and engaging experience that supports both education and relaxation.

Each activity is designed to nurture key skills: Here are just how come of our activities can help your child learn & develop.

🧩 Puzzles – Develops logical reasoning and spatial awareness

🔍 Matching – Enhances pattern recognition and problem-solving

🎨 Coloring – Encourages creativity and strengthens color and object recognition

🧠 Memory – Boosts attention and critical thinking

With Moshi Play, children can enjoy healthy screen time that is both meaningful and mindful, helping them learn while feeling calm and focused.

We’ve always been committed to making Moshi the best possible experience for families, and we truly value the feedback we receive from our community. Over time, we’ve heard from many of you that while Moshi’s calming stories, meditations, and music are a perfect fit for relaxation and sleep, you’d also love more opportunities for your little ones to play and engage in new ways.

Rather than adding extra play features to Moshi, which could risk shifting focus away from its core purpose—helping kids relax and sleep—we made the exciting decision to create a brand-new play-focused app! This allows us to design an experience that is fully tailored to playful exploration while keeping Moshi dedicated to what it does best.

We can’t wait to share more about this new adventure with you soon! Stay tuned for updates, and as always, thank you for being part of the Moshi family.

We have no plans to remove the current activities from Moshi Kids. While we won’t be adding any new activities, the existing ones will remain available for your little ones to enjoy – Remember these can be switched off during your bedtime schedule.

Our focus is on keeping Moshi dedicated to relaxation and sleep while introducing a brand-new app for play.

Yes, offline mode is available exclusively to subscribers. However, it can only be accessed for up to 24 hours before needing to reconnect online to continue using offline content. Please note: There are some limitations while offline. For example, settings are inaccessible, profile switching is unavailable, and rewards cannot be obtained.

Subscribed users can only access downloaded games while offline; no other content will be available, and nothing is pre-downloaded. To prepare for offline use, ensure you download all the content you’ll need beforehand from each section of the app.

Moshi Play can be found in the Apple App stoore or the Google Play Store. You can also download it via the link below:

https://onelink.to/moshiplay

While we support Android 9 and above, and iOS 15 and above, iPhone SE devices are not currently supported. When Moshi Play is fully released, you will be able to find it on both Android & iOS stores. We currently have no immediate plans to release it on Amazon.

When using the Moshi Play app, users can earn rewards from playing games as part of their daily quest. 

Subscribers can access the full daily quest and rewards. By completing 3 game types per day, users can complete their daily quest and earn collectible stickers, which are then accessible from the treasure chest on each section of the world.

Remember, each day more collectible stickers are available!

All Moshi apps offer a selection of free content to enjoy, with full access to our premium content available via subscription.

Yes! You can use the same account, but currently, not the same subscription.

It is not certain when a brand-new activity will be released. As soon as a new activity is ready, it will be added for your child to experience.

We offer three unique creative experiences, each tailored to different stages of a child’s artistic journey:

1. Moshi Coloring World: Moshi Coloring World offers safe, ad-free, playful & creative fun for Kids aged 3+.
   Color magical Moshi characters and scenes with multiple brushes, colors and patterns to choose from. Earn stickers to use as you play before saving your favourite artworks in your very own gallery.

2. Moshi Color with Fluttercup: Designed especially for kids ages 2+, this delightful coloring app brings imagination to life. Children can paint, doodle, and decorate their favorite Moshi characters in a safe, playful and inspiring environment. Choose from a rainbow of brushes, pencils, patterns, and paint tools to create endless works of art. Every masterpiece can be saved in your personal art gallery, so kids can admire, share, or color again anytime.

3. Moshi: Drawing for Toddlers: Simplified, drawing activities designed especially for toddlers! Your child will learn to draw step by step with guided tracing activities that help them to draw and then color cute, adorable Moshlings from the magical world of Moshi.
   Each artwork can be saved in their own personal art gallery where it can be arranged and decorated to show off their creations! 100% Ad-free, safe and designed especially for toddlers.

All of the Moshi apps can be downloaded from both the Apple App store or Google Play Store. You can also find them by clicking on the links below.

https://onelink.to/moshicoloringworld
https://onelink.to/moshidrawing
https://onelink.to/fluttercup

Our coloring and drawing apps help your child develop:

• Visual-Spatial Mastery: Enhancing Hand-Eye Coordination by teaching children how to map their physical movements to the digital canvas.
• Creative Mindfulness: Promoting Emotional Regulation through the soothing, rhythmic nature of coloring, helping children find their “flow.”
• Confidence in Choice: Building Logic and Decision-Making skills as they independently navigate colors, tools, and artistic styles.
• Sense of Achievement: Cultivating Pride and Self-Esteem as they save, decorate, and curate their very own digital art gallery.

Our entire app suite is 100% ad-free and designed to regulate, not overstimulate the developing brain. By focusing on active creativity, calming audio, and developmental skill-building, Moshi provides a secure digital sanctuary that helps children build focus, fine motor skills, and emotional balance without the stress of high-pressure content.

All Moshi apps offer a selection of free content to enjoy, with full access to our premium content available via subscription.

Although you can use the same Moshi account across all of our apps, you cannot share the subscription.

It is not certain when a brand-new activity will be released. As soon as a new activity is ready, it will be added for your child to experience.

A Moshi subscription provides full, unlimited access to all the content within the specific app you’ve subscribed to.

Please note that the Free Trial offer can only be redeemed once. If you have previously had a free trial, attempting to redeem another one will result in immediate payment for the full subscription. In order to activate the free trial, you must provide your payment information for the Subscription through our website (https://www.moshikids.com), Amazon, Apple, or Google.

However, if this is your first trial, you will not be charged immediately. If you decide not to continue with your purchase of the Subscription when the Free Trial ends, you must cancel the Subscription at least 24 hours before the end of the Free Trial. Failure to cancel within this time may result in charges for the Subscription.

Discounted promotional subscriptions do not include a trial period.

If you login to your Moshi account, then tap on profile icon on the app home screen.

Head to Settings

Tap “Manage Subscription”. You will see your current subscription status. You will be able to cancel here if you have an active subscription purchased directly via Moshi.

The button at the bottom will take you to your provider’s subscription management page if you have not purchased directly with Moshi.

If you signed up through iTunes

You can check the status of your trial or subscription through iTunes account Settings on your device.

• On your iPhone or iPad, go to your device’s “Settings”.
• Tap “iTunes & App Store”.
• Tap your Apple ID at the top of the screen and then tap “View Apple ID”.
• Sign in if requested to do so.
• This brings you to an Account Settings page, where you can tap “Subscriptions” to view your Moshi subscription.
• Once there, you should see the Moshi subscription listed.

If you signed up through Google Play

You can check the status of your subscription through the Google Play account on your device.

• Open the Google Play store app.
• Tap the Menu icon in the upper left-hand corner.
• Tap “Subscriptions”.
• Tap your Moshi subscription where you can see your subscription status.
• If you do not see Moshi listed here, then you have not activated a Moshi subscription or free trial.

If the trial or subscription has been cancelled, you will see the expiration date listed. If it has not been cancelled yet, you will see the renewal date along with the price you will be charged.

Important: Please note that for all platforms, subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period or trial.

Subscriptions on different platforms are independent from one another so multiple purchases will result in you being charged more than once.

You can cancel your subscription plan, by following the steps below:

If you signed up through our website, moshikids.com :

If you wish to cancel the renewal of your subscription, select “Cancel Subscription”. You will receive an email confirming the cancellation and your status will be updated accordingly with the expiration date.

If you are using an Apple device details of how to cancel your subscription can be found here – https://support.apple.com/en-gb/HT202039

If you are using a Google device details of how to cancel your subscription can be found here – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

If you are using an Amazon device details of how to cancel your subscription can be found here –
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201357590

You will need to ensure that you follow the directions and have cancelled your Subscription plan to ensure that no further fees are charged.

Important: Please note that for all platforms, subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period or trial.

You need to create an account to unlock the full Moshi experience.
Sign up or Login to your account to unlock all the content within your subscription. 

If the content appears locked after logging in, open the Settings menu (from the top of the home screen), select Manage subscription and tap “Restore Subscription”.  This will restore your paid content to your account and device.

If the above fail, log out and back in again, ensuring you are on the original device that purchased the subscription.

You can unlock your subscription on up to three supported devices. Simply log in using your account credentials on the additional devices to start playing!

We regret to inform you that Family Sharing is currently not available for in-app purchases or subscriptions. This is part of Apple’s terms and we have no way to change this.

However, you can still share your Moshi subscription with up to three devices by creating an account with Moshi and using the same login details on each device.

Please note that this is due to Apple’s policy, and you can read more about it here: https://support.apple.com/en-us/HT203046.

If you wish to share the Moshi app with your family members, the best way is to log in to another device using the same account details you used to purchase the subscription. This will allow you to access your subscription on multiple devices without needing to purchase separate subscriptions for each device.

At the moment, it is not possible to purchase individual stories from Moshi. Moshi offers a subscription-based service that provides access to a variety of stories, games, meditations, and music for children. With a subscription, you can access the entire Moshi library, which is regularly updated with new content for kids to enjoy.

Selected content is available for individual (or playlist) rental. Just look for the ‘RENT’ icon on the thumbnails to see which content you can unlock for a limited time.

If your subscription has lapsed due to cancelation or expired payment information, renewing is straightforward.

While in the Moshi App:

1. Click on any locked content, denoted by a padlock icon.
2. You’ll find a subscribe button there; click on it to proceed with the usual payment process.

Alternatively, if you prefer to subscribe directly on the Moshi website (for Moshi Kids (AUDIO), you can do so by clicking going HERE, logging into your account, and following the payment flow there.

Chromecast is only available for Android right now. We hope to have it available on all platforms in the future.

Chromecast allows you to cast your favourite Moshi songs and stories to your Chromecast enabled TV, Google home devices or speakers.

Make sure your device playing Moshi and Chromecast are on the same Wi-Fi network.

Casting a single story:

• Head to the track you wish to cast
• Tap the cast icon on the left of the Play screen
• Select your Chromecast enabled TV, Google home devices or speakers, press play and start listening

Casting a playlist:

• Build your playlist by adding tracks via the + icon
• Select the playlist you wish to cast and tap the first item to begin playing the track
• Tap the mini playback control at the bottom of the screen to expand the play screen
• Tap the cast icon on the left of the Play screen 
• Select your Chromecast enabled TV, Google home devices or speakers and start listening

Can I still use my device while casting?

Yes! –  To use the device while casting, minimise the app. You will still be able to control the playback via the media notification found in your status bar at the top,

• Simply tap the top of your screen and pull down to reveal the media

Can I switch the device off while casting?

Yes!

• Switch off the device, you’ll see the status of the app on your lock screen
• You can still control the song without unlocking the device 🙂

Google Chromecast is a trademark of Google Inc.

You can use Airplay to play Moshi on your Smart TV as long as you’re on the same network.

When playing the stories, swipe up to show the Settings pop-up and tap the Airplay icon.

To broadcast Moshi on your Bluetooth speaker:

1- Turn on Bluetooth on both your speaker and your mobile device
2- Set the speaker device to pairing mode
3- Open your mobile device Settings and select Bluetooth. Allow a few seconds for your phone to detect your second device. Once it appears, select it to pair
4- When pairing is complete, you’ll see a message such as “paired” or ‘connected”
5- Open Moshi and play a story. The sound should now come from your speaker

If you need further assistance, check Apple or Google explanations below:
– https://support.google.com/android/answer/9075925?hl=en-GB
– https://support.apple.com/en-gb/guide/iphone/iph3c50f191/ios

If Moshi tracks keep stopping whilst the app is running in the background:

• Make sure there is enough storage space on your device and delete any unused apps to free up space.
• If you have any optimization apps (e.g. Clean Master, Droid Optimizer) that remove status bar notifications, disable or uninstall them.

If you have already done this and the problem persists, go to your device’s settings, tap on Apps and find Moshi. Then check for the following:

• Ensure Notifications are allowed.
• Tap on Battery and ensure that “Allow background activity” is turned on.
• In the Battery section, Tap “Optimise battery usage” and ensure that Moshi is not enabled for battery optimisation.

To access Moshi Kids content on Spotify, start by logging into your Spotify account through the app. Search for “Moshi Kids” and select “Podcasts & Shows” in the filters. The Moshi podcasts can be accessed by tapping the lock icon. Next, link your Moshi account by entering your email and password that you use to access the Moshi app. If you have a Moshi subscription, you will have access to most of the content on Spotify. Follow these steps to complete the process:

Click on “Get Access”
Link your Moshi account to Spotify by clicking “Link account”
You will be redirected to the Moshi Kids website
Log in to your Moshi account
Confirm the Spotify connection on the MoshiKids website
If you agree, click “Agree”
You will then be prompted to go back to Spotify to access the Moshi Kids content.

After enabling the Moshi Kids skill in the Alexa app, you can link your Moshi account from the Settings section of the skill. To do this, go to Settings and select Link account. You’ll be prompted to enter your Moshi credentials, which are the email and password you use to sign into the app.

Once you’ve linked your account and have an active subscription, you’ll be able to listen to all the non-interactive tracks from Moshi’s premium subscription library for as long as you remain subscribed.

If you’re not currently a subscriber but would like to be, you can sign up on moshikids.com or download the Moshi app and follow the instructions.

If you’re not a subscriber, you can still enjoy a selection of free tracks via the skill. Just say, “Alexa, ask Moshi Kids to play a free track.”

To play a specific Moshi track on Alexa, you can say “Alexa, open Moshi Kids then play [track name]” or “Alexa, ask Moshi Kids to play [track name].” For example, “Alexa, open Moshi Kids then play Close Your Eyes SleepyPaws” or “Alexa, ask Moshi Kids to play Close Your Eyes SleepyPaws.”

To easily access your favorite tracks, you can add them to your favorites list within the Moshi Kids skill settings. Then, when you ask Alexa to play your favorites, she will provide you with options from your list.

What else can I ask Alexa to do?

“Alexa, ask Moshi Kids…”

…to play the latest story.
…to pick a story for me.
…to play a calming story.
…to play a Nap time story.
…to play my favorites.
…to play my playlists.

You can always ask Alexa to “Start again” to go back to the original choices,
Or ask to “Repeat” the options
Carry on with confirming one of the options.

Please note that we recommend adding your most loved tracks to your favorites or to a custom playlist to make the most of Alexa.

What should I do if Alexa exits the skill? 

In some cases, Alexa may not recognize a command or may drop out of the skill. In such cases, it is recommended to start again with “Alexa, open Moshi Kids” and try the command again. Also, if you have finished listening to a story, you will need to invoke the skill again by saying “Alexa, open Moshi Kids” before asking to play something else. Creating playlists is a great way to listen to your favorite stories together.

Does Moshi work with any Amazon devices?

Moshi Kids is optimised for Amazon Echo devices*. Other Alexa-compatible devices may be able to launch the Moshi Kids skill.

Please note that the Moshi Skill will not work on a Kids echo or an echo set up in Kids Mode.

*Any devices prior to and including Generation 2, are no longer supported by Amazon.

Account creation is mandatory when subscribig to ensure you receive the best possible experience using Moshi. By creating a Moshi account, you can enjoy the complete Moshi experience and save your preferences such as favorites or playlists, as well as your subscription. This will also enable you to access Moshi on up to three other devices and effortlessly locate your favorites across all of them. You can also share the same account across all of the Moshi Kids Apps.

When you register, we’ll ask for your child’s name and age so we can create a personalized experience just for them! This helps us suggest the best content on the Moshi Listen app for their specific age and interests. As your child grows, we’ll also share helpful tools and parenting tips tailored to their developmental stage.

If you have more than one child, these profiles make it easy to switch between them. If you’d prefer not to share these details, or if you’re using the app yourself, you are more than welcome to enter your own information instead!

• If you have forgotten your Moshi account password, you can easily reset it by following these steps:Open the Moshi app and tap on the Settings icon located on the home screen.
  Select the “Login” option.
  Tap on “Forgot password”.
  An email with a link to reset your password will be sent to the email address associated with your Moshi account.
  If you do not see the email in your inbox, be sure to check your spam or junk folders.

If you are unable to remember your Moshi login details, please don’t hesitate to reach out to us for assistance. You can email us at support@moshikids.com and our support team will help you to regain access to your account.

Yes, simply go to your settings to manage your account. You will not be able to delete an account if there is an active subscription on it.

If you have any problems, please contact us at support@moshikids.com and we will help you with deleting your account.

Once you have created your profile(s), you can always edit each profile’s interest by selecting the profile icon in the corner of the home screen. From there, you can select “Manage profiles” and choose the profile you want to edit. Then you can select the topics you are interested in for each child and save your changes. If you want to edit the interests for another profile, you can select the second profile and switch profiles before editing the interests.

Note that when you delete a profile, all playlists and favorite tracks associated with that profile will also be deleted. If you’re sure you want to proceed with deleting the profile, here are the steps:

Tap on the profile icon in the top left corner of the home screen.
Select “Manage profiles”.
Choose the profile you want to delete.
Select “Delete profile”.
Confirm that you want to delete the profile by tapping “Delete” again in the pop-up message.

Parental gates are designed to ensure that an adult is supervising the child’s use of the app and can approve any actions or purchases made within the app. Moshi has implemented parental gates in two places: when free users attempt to access a subscription sign-up and when accessing the Settings menu from the profiles page. The parental gate requires the user to enter a birth year between 16 and 100 years old in order to proceed. This is to ensure that the user is an adult and can provide proper supervision for the child using the app.

Moshi offers two types of promo codes.

One will grant special discounts on our regular subscription prices and is usually distributed through our social media channels.

One provides complimentary access for a limited time, typically distributed by our Customer Experience Team.

Promo codes distributed through social media typically offer discounts for a specified duration, often one year. After this period, your subscription will return to its regular price.

How do I redeem these codes?

To redeem a code:

• • If you haven’t already, please create an account.

• • Next, select any locked track (indicated with a padlock icon)
  • Then, click on the “Subscribe” button

• • You will be directed to a new page where you’ll find the promo code box below the “Try free & Subscribe” button in red.

• • Click on the “I have a promo code” link.

• • Enter your year of birth (please note that an adult must complete the subscription).

• • Input your code and click “Redeem.”

• • You will then be presented with the subscription terms.

• • • Proceed with the regular purchase process.

Will I be charged when this code expires?

Yes, when the code expires, you will transition into an annual recurring subscription (or monthly if you’ve opted for a monthly subscription). You will be charged according to the selected subscription plan. However, you can cancel your subscription at any time up to 24 hours before the payment date. Details on when your subscription expires and how to cancel can be found in your account settings under ‘Manage Subscription, or by clicking the link below.

How to cancel my subscription

Promo codes provided by our Customer Experience team grant access to Moshi Premium content for a limited time upon redemption. The duration of the free trial period varies depending on the code used. Please note that only one code can be applied at a time, and each code is redeemable only once per user. Upon redemption, you will enjoy access to Moshi Premium content for the duration specified by the code.

How do I redeem these codes?

You have two options for redeeming these codes.

• • First, log in to your account, then navigate to your settings (located in the top left corner).

• • From there, select “Manage Subscription.”

• • You’ll find a “Redeem Code” box where you can enter your code.

Alternatively. please follow the link below:

Redeem link

• • Then click Redeem

• • Log in to your account or create one by clicking ‘sign up

• • You’ll then be asked to enter your code

• • Click Redeem

• • You’ll then be shown the duration of the code

Will I be charged when this code expires?

The code provided will automatically expire. If you wish to continue with a subscription after the code expires, you will need to subscribe by selecting a locked track and proceeding through the payment process.

All information about your subscription or code can be found in your Moshi account settings under ‘Manage Subscription’.

Code redemption may fail if the code has already been redeemed or if the associated campaign has expired. To ensure successful redemption, please double-check that you have entered the correct code exactly as provided. All codes should be entered in uppercase.

If you encounter persistent issues redeeming a code, don’t hesitate to reach out to Moshi’s customer support team at support@moshikids.com. Our team is dedicated to assisting you with any difficulties you may encounter.

All information about your subscription or code can be found in your Moshi account settings under ‘Manage Subscription’.