FAQs

Although Moshi is specifically designed for kids, any age group can enjoy it, whether they’re babies, toddlers, infants, children, teenagers, or even adults!

It is generally recommended not to use mobile devices with screens before sleeping. Using Moshi’s audio-only content allows children to drift off to sleep without watching the screen You can even switch off the device and put it out of the way, and Moshi will still be able to play.

The stories and meditations in the app have been written and designed to be read in a very specific way. This includes calming narration, sleepy audio effects, and soothing background music/sounds that relax kids into a wonderfully restful state.

On a weekly basis, we publish at least one piece of content, such as an audio track or an activity. We recommend signing up for push notifications or email notifications so that you are notified when new content is published.

The ability to create multiple playlists is available.

At the bottom right of the navigation menu, tap on Playlists to start building your own playlist of Moshi tracks.

Create your own custom playlist by tapping the “Create a New Custom Playlist” button.
Tap the button “Create playlist” and give your playlist a name.
Up to 30 custom playlists can be made! In the Playlists menu, you will see a list of your custom playlists under the “Playlists” tab.

Tracks can be added to your playlist by tapping the “add to playlist” icon at the top right corner of the track under the favorites tab.

Additionally, you can add tracks to your custom playlists by tapping the “add to your playlist” icon in the player. Under the “Playlists” tab, you will find a list of all your custom playlists. By holding and pressing the track’s cell, you can reorder it.

To remove a track from a custom playlist on Moshi, swipe right on the track.

The suggested playlists that we have already provided cannot be edited or changed.

You can add a track to your favorites by following these steps:

Go to the track you wish to add
At the bottom of the screen, tap the icon
On the player, tap the icon
The favorites tab in the Playlists section contains all the tracks you’ve saved to your favorites.

You can remove a track from your favorites by following these steps:

Select the track you want to remove
Tap the ❤️ icon at the bottom left side of the tile

Select Bedtime Reminders from the settings section. You can then set your preferred time and enable the toggle to include Friday and Saturday or, if you prefer, you can disable it. For this feature to work, you must have notifications enabled.

Our team has worked hard to create activities with gentle music that will engage your child during play. These activities also teach the following:

Puzzles: Teaches logical reasoning and spatial awareness
Matching – Teaches identification of patterns, similarities and differences
Coloring – Teaches creativity, object, and color recognition
Memory – Teaches attention and critical thinking

It is not certain when a brand-new game will be released. As soon as a new activity is ready, it will be added for your child to experience.

As long as you have played the activities once using wifi, they should then be playable offline 🙂

Activities are only available to those on a Subscription. You can find out more about Moshi Subscription here.
To learn more about Moshi Play, please visit our knowledgebase – Located on the right hand side.

When a child’s goal is to sleep, we would not recommend leaving the device accessible to them. The audio tracks continue to play even when the screen/device is turned off. We may look at adding a locked feature to Moshi Play in the future to prevent any temptation!
By May 2023, we are planning to introduce our Play Schedule feature. This will enable you to establish a schedule for up to 12 hours, covering bedtime. You can then disable access to Moshi Play during those designated hours.

*Please note this feature is not available until Mid-May 2023* Taking into account the feedback received, most individuals expressed a preference for Moshi Play not to be available during bedtime hours. As a result, we have restricted access to the app to a period of 12 hours only. While this is the initial version, we may expand on it in the future if necessary. Our primary objective was to promptly introduce a lock feature to aid those who require it during bedtime.

With a Moshi subscription, you can access over 500 diverse Moshi Games, Moshi Stories, Music, Meditations, and Sounds for your enjoyment.

Please note that the Free Trial offer can only be redeemed once. If you have previously had a free trial, attempting to redeem another one will result in immediate payment for the full subscription. In order to activate the free trial, you must provide your payment information for the Subscription through our website (https://www.moshikids.com), Amazon, Apple, or Google.

However, if this is your first trial, you will not be charged immediately. If you decide not to continue with your purchase of the Subscription when the Free Trial ends, you must cancel the Subscription at least 24 hours before the end of the Free Trial. Failure to cancel within this time may result in charges for the Subscription.

If you login to your Moshi account, then tap on the Settings icon on the app home screen.

Tap “Manage Subscription”. You will see your current subscription status. You will be able to cancel here if you have an active subscription purchased directly via Moshi.

The button at the bottom will take you to your provider’s subscription management page if you have not purchased directly with Moshi.

If you signed up through iTunes

You can check the status of your trial or subscription through iTunes account Settings on your device.

• On your iPhone or iPad, go to your device’s “Settings”.
• Tap “iTunes & App Store”.
• Tap your Apple ID at the top of the screen and then tap “View Apple ID”.
• Sign in if requested to do so.
• This brings you to an Account Settings page, where you can tap “Subscriptions” to view your Moshi subscription.
• Once there, you should see the Moshi subscription listed.

If you signed up through Google Play

You can check the status of your subscription through the Google Play account on your device.

• Open the Google Play store app.
• Tap the Menu icon in the upper left-hand corner.
• Tap “Subscriptions”.
• Tap your Moshi subscription where you can see your subscription status.
• If you do not see Moshi listed here, then you have not activated a Moshi subscription or free trial.

If the trial or subscription has been cancelled, you will see the expiration date listed. If it has not been cancelled yet, you will see the renewal date along with the price you will be charged.

Important: Please note that for all platforms, subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period or trial.

Subscriptions on different platforms are independent from one another so multiple purchases will result in you being charged more than once.

You can cancel your subscription plan, by following the steps below:

If you signed up through our website, moshikids.com :

If you wish to cancel the renewal of your subscription, select “Cancel Subscription”. You will receive an email confirming the cancellation and your status will be updated accordingly with the expiration date.

If you are using an Apple device details of how to cancel your subscription can be found here – https://support.apple.com/en-gb/HT202039

If you are using a Google device details of how to cancel your subscription can be found here – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

If you are using an Amazon device details of how to cancel your subscription can be found here –
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201357590

You will need to ensure that you follow the directions and have cancelled your Subscription plan to ensure that no further fees are charged.

Important: Please note that for all platforms, subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period or trial.

You need to create an account to unlock the full Moshi experience.
Sign up or Login to your account to unlock all the content within your subscription. 

If the content appears locked after logging in, open the Settings menu (from the top of the home screen), select Manage subscription and tap “Restore Subscription”.  This will restore your paid content to your account and device.

If the above fail, log out and back in again, ensuring you are on the original device that purchased the subscription.

When you make a subscription purchase in the Google Play store, it will be linked to the primary Google account that you set up during the purchase. Once you have subscribed, you will need to create a Moshi account and log in with the same account on all of your devices in order to unlock the content. In some cases, it may take up to 24 hours for the purchase to be applied across all devices.

If you experience any issues and the content appears locked even after logging in with the same account on all of your devices, we recommend logging out and then signing back in on the main Google device. This should help to resolve any potential syncing issues between your devices.

It’s also important to note that having two Google Play accounts on your device may cause issues, so it’s recommended to use a single account to avoid any potential problems with your Moshi subscription.

Yes, when you subscribe to Moshi and register using your email and password from the Settings screen in the app, your subscription will then unlock Moshi on up to three devices, as long as those devices are within the list of devices supported. You simply need to log in to Moshi on the same account on the second-third device.

We regret to inform you that Family Sharing is currently not available for in-app purchases or subscriptions. This is part of Apple’s terms and we have no way to change this.

However, you can still share your Moshi subscription with up to three devices by creating an account with Moshi and using the same login details on each device.

Please note that this is due to Apple’s policy, and you can read more about it here: https://support.apple.com/en-us/HT203046.

If you wish to share the Moshi app with your family members, the best way is to log in to another device using the same account details you used to purchase the subscription. This will allow you to access your subscription on multiple devices without needing to purchase separate subscriptions for each device.

At the moment, it is not possible to purchase individual stories from Moshi. Moshi offers a subscription-based service that provides access to a variety of stories, games, meditations, and music for children. With a subscription, you can access the entire Moshi library, which is regularly updated with new content for kids to enjoy.

There is no better gift than the ‘Gift of Sleep and Mindfulness’! We do currently offer these as a printable Gift Certificate or they can be sent directly to the recipient. Simply click on ‘GIFT MOSHI’ at the top of the website and you can begin your gifting experience. If you have any further queries about gifting, please pop us an email to giftofsleep@moshikids.com and one of the team will help.

You can install Moshi on the following devices:

Apple devices with minimum iOS 12.0 or above.
Android devices with Android NOUGAT (7.0) or above*.
Kindle Fire OS 6 or above.
Chromecast enabled TV or a Google Home device, currently via an Android device only.
*Moshi Play currently runs best on Android 8.0+

If your device cannot update to iOS 12 or above, you can still use the Moshi app, but you may not be able to access new content or features. If you have any questions about your subscription or need further assistance, you can contact Moshi’s support team at support@moshikids.com. Additionally, if you had previously downloaded the Moshi app on your device but need to download an earlier version, you can follow the instructions on this link: https://support.apple.com/en-gb/HT211841.

Chromecast is only available for Android right now. We hope to have it available on all platforms in the future.

Chromecast allows you to cast your favourite Moshi songs and stories to your Chromecast enabled TV, Google home devices or speakers.

Make sure your device playing Moshi and Chromecast are on the same Wi-Fi network.

Casting a single story:

• Head to the track you wish to cast
• Tap the cast icon on the left of the Play screen
• Select your Chromecast enabled TV, Google home devices or speakers, press play and start listening

Casting a playlist:

• Build your playlist by adding tracks via the + icon
• Select the playlist you wish to cast and tap the first item to begin playing the track
• Tap the mini playback control at the bottom of the screen to expand the play screen
• Tap the cast icon on the left of the Play screen 
• Select your Chromecast enabled TV, Google home devices or speakers and start listening

Can I still use my device while casting?

Yes! –  To use the device while casting, minimise the app. You will still be able to control the playback via the media notification found in your status bar at the top,

• Simply tap the top of your screen and pull down to reveal the media

Can I switch the device off while casting?

Yes!

• Switch off the device, you’ll see the status of the app on your lock screen
• You can still control the song without unlocking the device 🙂

Google Chromecast is a trademark of Google Inc.

You can use Airplay to play Moshi on your Smart TV as long as you’re on the same network.

When playing the stories, swipe up to show the Settings pop-up and tap the Airplay icon.

To broadcast Moshi on your Bluetooth speaker:

1- Turn on Bluetooth on both your speaker and your mobile device
2- Set the speaker device to pairing mode
3- Open your mobile device Settings and select Bluetooth. Allow a few seconds for your phone to detect your second device. Once it appears, select it to pair
4- When pairing is complete, you’ll see a message such as “paired” or ‘connected”
5- Open Moshi and play a story. The sound should now come from your speaker

If you need further assistance, check Apple or Google explanations below:
– https://support.google.com/android/answer/9075925?hl=en-GB
– https://support.apple.com/en-gb/guide/iphone/iph3c50f191/ios

If Moshi tracks keep stopping whilst the app is running in the background:

• Make sure there is enough storage space on your device and delete any unused apps to free up space.
• If you have any optimization apps (e.g. Clean Master, Droid Optimizer) that remove status bar notifications, disable or uninstall them.

If you have already done this and the problem persists, go to your device’s settings, tap on Apps and find Moshi. Then check for the following:

• Ensure Notifications are allowed.
• Tap on Battery and ensure that “Allow background activity” is turned on.
• In the Battery section, Tap “Optimise battery usage” and ensure that Moshi is not enabled for battery optimisation.

Yes, after you install the app you will be asked to create an account (or login with your existing account).

You can still use the app without a subscription and play our free content, but you will need an account either way.

You will be asked to sign up immediately after launching the app. Creating an account should take less than 5 minutes. Simply enter your name, email address and password.

In case you attempted to log in but received an error message indicating that your email is unrecognized, it is possible that you have not yet registered an account with us. To resolve this, please proceed with creating an account on the device that has the subscription, after which you should be able to log in successfully. If you require any assistance with this process, please do not hesitate to contact us at support@moshikids.com

When you first register on Moshi, or if you update to our 6.0 version, we will request that you provide us with the name and age of your child(ren). This information will enable us to optimize your experience on our app by tailoring our content recommendations and communications to suit your child’s age and interests. Moreover, we will provide you with relevant tools and tips that will help your family grow with us over the course of your child’s development.

However, if you prefer not to share this information or if you are using the app for your own benefit, you may simply select “It’s for me”.

If the stories are not unlocked on your second device, it could be that the server failed to upload your receipt. Check your connection and restart the app on the device with the subscription.

Note that having two Google Play accounts on your device may cause issues.

In order to manage and regulate the sharing of subscriptions, we have placed a limit on the number of devices that can be linked to one account. If you have already linked three devices to your subscription and wish to add another, you can do so by removing one of the linked devices from your account. This process can be repeated as many times as needed. To remove a linked device, simply access your account and select the option to remove the specific device from the list.

• If you have forgotten your Moshi account password, you can easily reset it by following these steps:

  Open the Moshi app and tap on the Settings icon located on the home screen.
  Select the “Login” option.
  Tap on “Forgot password”.
  An email with a link to reset your password will be sent to the email address associated with your Moshi account.
  If you do not see the email in your inbox, be sure to check your spam or junk folders.

If you are unable to remember your Moshi login details, please don’t hesitate to reach out to us for assistance. You can email us at support@moshikids.com and our support team will help you to regain access to your account.

To update your Moshi account information, follow these steps:

Open the Moshi app and tap on the Settings icon located on the home screen.
Make sure that you are logged into your account.
Select the “Edit” option located at the top of the screen under your name and email address.
Update your first name, last name, or email address as desired.
Tap on “Save” to save the changes.
You can also edit your account information by logging in to your profile via app.moshikids.com/profile.

If you do not remember the email address associated with your account or need further assistance, please contact our support team at support@moshikids.com.

Yes, simply go to your settings to manage your account. You will not be able to delete an account if there is an active subscription on it.

If you have any problems, please contact us at support@moshikids.com and we will help you with deleting your account.

If you wish to log out from your current device, tap on the Settings icon on the app home screen, then tap “Log out”. If you want to log out from another device, tap on the Settings icon on the app home screen, then tap “My Devices”, and finally tap “Remove” next to the device you want to remove. Please note that it may take up to an hour for the device to be logged out.

When you sign up to Moshi for the first time, or if you update the app to our 7.0 version, we will ask you to create a profile by adding the name and age of each child . We assign an icon to easily identify each profile.  It can be changed in Settings after on-boarding is completed.

By creating separate profiles for each child, Moshi can provide personalized content recommendations based on their age, interests, and family preferences. This ensures that each child has a unique and engaging experience with the app, and they can create their own playlists and favorites. Additionally, children can now select their favorite Moshling character as their profile picture, adding an extra touch of fun and magic to the experience.

The information you enter when creating an account or updating your profile on the Moshi app is used to personalize your experience on the app. For example, your child’s age and interests are used to recommend content that is appropriate and engaging for them. Moshi takes privacy seriously and ensures that all personal information is kept secure and never shared with third parties. You can find more information about how Moshi collects, stores, and manages your data in their privacy policy, which can be found at https://www.moshikids.com/app-privacy/.

Once you have created your profile(s), you can always edit each profile’s interest by selecting the profile icon in the top left corner of the home screen. From there, you can select “Manage profiles” and choose the profile you want to edit. Then you can select the topics you are interested in for each child and save your changes. If you want to edit the interests for another profile, you can select the second profile and switch profiles before editing the interests.

• To edit the name or date of birth of a profile in Moshi, follow these steps:

  Tap the profile icon in the top left corner of the app’s home screen.
  Select “Manage profiles” from the menu that appears.
  Choose the profile you want to edit by tapping on it.
  Tap the “Edit profile” button.
  Edit the name or date of birth as needed.
  Tap “Save” to save your changes.

Note that when you delete a profile, all playlists and favorite tracks associated with that profile will also be deleted. If you’re sure you want to proceed with deleting the profile, here are the steps:

Tap on the profile icon in the top left corner of the home screen.
Select “Manage profiles”.
Choose the profile you want to delete.
Select “Delete profile”.
Confirm that you want to delete the profile by tapping “Delete” again in the pop-up message.

Parental gates are designed to ensure that an adult is supervising the child’s use of the app and can approve any actions or purchases made within the app. Moshi has implemented parental gates in two places: when free users attempt to access a subscription sign-up and when accessing the Settings menu from the profiles page. The parental gate requires the user to enter a birth year between 16 and 100 years old in order to proceed. This is to ensure that the user is an adult and can provide proper supervision for the child using the app.

To get started, download the Alexa app and go to the Skills section. Search for the Moshi Kids skill and enable it for your Alexa devices. If you want to access all the non-interactive tracks from the Moshi library, you’ll need to link your premium subscription.

Unfortunately, it is not possible to use the Moshi Skill via Alexa Kids. Due to the nature of the Moshi account setup, we don’t quite hit the criteria to be used via Alexa Kids. You can still use Bluetooth though!

After enabling the Moshi Kids skill in the Alexa app, you can link your Moshi account from the Settings section of the skill. To do this, go to Settings and select Link account. You’ll be prompted to enter your Moshi credentials, which are the email and password you use to sign into the app.

Once you’ve linked your account and have an active subscription, you’ll be able to listen to all the non-interactive tracks from Moshi’s premium subscription library for as long as you remain subscribed.

If you’re not currently a subscriber but would like to be, you can sign up on moshikids.com or download the Moshi app and follow the instructions.

If you’re not a subscriber, you can still enjoy a selection of free tracks via the skill. Just say, “Alexa, ask Moshi Kids to play a free track.”

To play a specific Moshi track on Alexa, you can say “Alexa, open Moshi Kids then play [track name]” or “Alexa, ask Moshi Kids to play [track name].” For example, “Alexa, open Moshi Kids then play Close Your Eyes SleepyPaws” or “Alexa, ask Moshi Kids to play Close Your Eyes SleepyPaws.”

To easily access your favorite tracks, you can add them to your favorites list within the Moshi Kids skill settings. Then, when you ask Alexa to play your favorites, she will provide you with options from your list.

“Alexa, ask Moshi Kids…”

…to play the latest story.
…to pick a story for me.
…to play a calming story.
…to play a Nap time story.
…to play my favorites.
…to play my playlists.

You can always ask Alexa to “Start again” to go back to the original choices,
Or ask to “Repeat” the options
Carry on with confirming one of the options.

Please note that we recommend adding your most loved tracks to your favorites or to a custom playlist to make the most of Alexa.

In some cases, Alexa may not recognize a command or may drop out of the skill. In such cases, it is recommended to start again with “Alexa, open Moshi Kids” and try the command again. Also, if you have finished listening to a story, you will need to invoke the skill again by saying “Alexa, open Moshi Kids” before asking to play something else. Creating playlists is a great way to listen to your favorite stories together.

Moshi Kids is optimised for Amazon Echo devices. Other Alexa-compatible devices may be able to launch the Moshi Kids skill.

A few suggestions to help Alexa understand:

*To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise.
*Speak naturally and clearly.
*Rephrase your request or make it more specific. For example, if you want to listen to a SleepyPaws story say Alexa, ask Moshi Kids to play Close Your Eyes SleepyPaws.
*Set up a voice profile to train Alexa on your pronunciation.
*Check your voice history in the Alexa app to see what Alexa is hearing.
*Unplug your device and then plug it back in.

At the moment, Moshi Kids can only be used in English (GB) and English (US) language versions. Please make sure to check the language setting of your Alexa device by going to Settings > Device Settings.

To access Moshi Kids content on Spotify, start by logging into your Spotify account through the app. Search for “Moshi Kids” and select “Podcasts & Shows” in the filters. The Moshi podcasts can be accessed by tapping the lock icon. Next, link your Moshi account by entering your email and password that you use to access the Moshi app. If you have a Moshi subscription, you will have access to most of the content on Spotify. Follow these steps to complete the process:

Click on “Get Access”
Link your Moshi account to Spotify by clicking “Link account”
You will be redirected to the Moshi Kids website
Log in to your Moshi account
Confirm the Spotify connection on the MoshiKids website
If you agree, click “Agree”
You will then be prompted to go back to Spotify to access the Moshi Kids content.

You must first log in to your Spotify account to access the option to link your Moshi account.

Each Moshi account can only be linked to one Spotify account and vice versa.

To unlink your Moshi account from Spotify, follow these steps:

Log in to your Spotify account on the Spotify website.
Go to the Linked accounts page.
Find Moshi in the list of linked accounts and click the “Unlink” button next to it.
Confirm that you want to unlink your Moshi account from Spotify.
Once you’ve unlinked your account, you won’t be able to access Moshi content through Spotify anymore. If you have any further questions or issues, you can refer to the following link for more information: https://support.spotify.com/us/article/unlinking-your-spotify-account-from-third-party-creators/

All Moshi Stories, Meditations, Lullabies, Sounds, and Music are available on Spotify through four different podcasts. However, the Series and Breathing exercises are not available on this platform. Moshi Playlists, favorite tracks, and recommendations can only be found in the Moshi app.

Yes, of course! Each track can be downloaded and added to your Spotify library for offline playback by clicking the download arrow.

Subscribe to Moshi via the Moshikids app or at https://app.moshikids.com/sign-up

New weekly Moshi content will be added to the appropriate podcast feeds on Spotify automatically. However, Monthly Series will be exclusively available on the Moshi app and not on Spotify.

Moshi’s free promo codes consist of at least 6 characters. When you redeem a code, it will unlock Moshi Premium content for a limited time period. The length of the free trial period will depend on the specific code you are using.

It is important to note that only one code can be used at a time, and each code can only be redeemed once per user. Once you have redeemed a code, you will have access to Moshi Premium content for the duration of the free time associated with that code.

It is possible for code redemption to fail if the code has already been redeemed or if the campaign associated with the code has expired. To ensure successful code redemption, please make sure that you have entered the correct code and that you have typed it in exactly as it was provided. All codes will be in upper case.

If you continue to experience issues redeeming a code, please do not hesitate to contact Moshi’s customer support team at support@moshikids.com. Our team will be happy to assist you with any issues you may be experiencing.

• To redeem a Moshi promo code, please follow these steps:

  Go to the Moshi Kids website at https://app.moshikids.com/subscribe/redeem
  If you do not already have a Moshi account, you will be prompted to create one using your email and a password. Make sure to verify the account through the email that will be sent to you. If you already have an account, simply log in.
  On the “Redeem your code” screen, enter the code you have received.
  Download the Moshi app or open it if you already have it installed.
  Go to the app’s Settings menu and log in using your Moshi account details.
  Once you have successfully logged in, all of Moshi’s content will be unlocked for you to access.
  It is important to note that you should not enter any payment details at this stage when redeeming a promo code. If you have any issues redeeming a code, please do not hesitate to contact Moshi’s Customer Experience team at support@moshikids.com for assistance.

If your Moshi promo code has expired, you will be notified within the app and all of the premium content will become locked again. To continue listening to Moshi’s content, you can choose to subscribe to Moshi from within the app. Subscribing to Moshi will unlock all of the premium content and allow you to continue enjoying Moshi’s content without interruption.