Moshi Skill on Alexa

How do I play Moshi on Alexa?

First, you need to download the Alexa app and go to the Skills section.  Search for the Moshi Kids skill and enable it for your Alexa devices.  For access to all non-interactive tracks from the Moshi library, you will need to link your premium subscription. 

Please note that the Moshi Skill will not work on a Kids echo or an echo set up in Kids Mode.

How do I link my Moshi account to Alexa?

Once you have enabled the Moshi Kids skill in the Alexa app, you can link your Moshi account in the Settings section of the Moshi Kids skill.  Select Settings and choose Link account, then you will need to enter your Moshi credentials. (These are the email and password you use to sign in to the app).

What content is available on Alexa?

Once your account is linked, and you have an active subscription, you will be able to access all non-interactive tracks from Moshi’s premium subscription library for as long as you are subscribed.  

If you are not currently a subscriber and would like to be, please go to moshikids.com or download the Moshi app, and follow the onscreen prompts.

Non-subscribers can access a selection of free tracks via the skill by saying:

Alexa, ask Moshi Kids to play a free track.

How do I ask to play a track?

Alexa, open Moshi Kids then say “Play Close Your Eyes SleepyPaws”  or

Alexa, ask Moshi Kids to play “Close Your Eyes SleepyPaws.”

You can ask for any of the stories by name.

The best way to find tracks is to add them to your favorites list.  When you open Moshi Kids and ask to play your favorites, Alexa will provide you with choices from your favorites. 

What else can I ask Alexa to do?

“Alexa, ask Moshi Kids…”

…to play the latest story.

…to pick a story for me. 

…to play a calming story.

…to play a Nap time story.

…to play my favorites.

…to play my playlists.

You can always ask Alexa to “Start again” to go back to the original choices,

Or ask to “Repeat” the options

Carry on with confirming one of the options.

Please note that we recommend adding your most loved tracks to your favorites or to a custom playlist to make the most of Alexa. 

Does Moshi work with any Amazon devices?

Moshi Kids is optimized for Amazon Echo devices*. Other Alexa-compatible devices may be able to launch the Moshi Kids skill.  

*Any devices prior to and including Generation 2, are no longer supported by Amazon.

What should I do if Alexa exits the skill? 

Alexa will often drop out of the skill if it doesn’t understand a few statements.  Please try starting again with Alexa, and open Moshi Kids. 

If you have just finished listening to a story, you will need to invoke the skill again by saying Alexa, open Moshi Kids before asking to play something else.  Try creating playlists to listen to your favorite stories together. 

Alexa doesn’t understand what I’m asking, what can I do?

A few suggestions to help Alexa understand: 

• To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise.
• Speak naturally and clearly.
• Rephrase your request or make it more specific. For example, if you want to listen to a SleepyPaws story say: “Alexa, ask Moshi Kids to play Close Your Eyes SleepyPaws”. 
• Set up a voice profile to train Alexa on your pronunciation.
• Check your voice history in the Alexa app to see what Alexa is hearing.
• Unplug your device and then plug it back in.

I’ve added the Moshi Kids skill but Alexa still won’t open the skill, what’s wrong?

The Moshi Skill will not work on a Kids echo or an echo set up in Kids Mode. If your skill will not work, this could be the reason.

Moshi Kids is currently only available for English (GB) and English (US). Please check under Settings > Device Setting to check the language of your Alexa device.  It is also only currently available to those in the UK, USA, Canada, Australia & India.